Shipping & Returns Policy

Effective Date: 6/1/2026

Shipping Policy

Processing Time

Orders are typically processed within [1–7] business days after payment is received.

Processing times may be longer during holidays, product launches, promotions, or periods of unusually high order volume.

Shipping Methods

We ship within the United States and internationally.

Shipping options and estimated delivery times are displayed during checkout. Delivery estimates are not guaranteed.

International Orders

International shipments may be subject to:

  • Customs inspections

  • Import duties

  • VAT or GST

  • Brokerage fees

  • Other local taxes

These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs authorities or international shipping carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before reshipment.

Lost or Damaged Packages

We are not responsible for lost or stolen packages. If your package arrives damaged, please contact us at info@NatashaDeLuna.com within 14 days of delivery or expected delivery.

We will work with the shipping carrier to investigate and determine an appropriate resolution.

Returns Policy

All sales are final.

Return Shipping

Unless the item is defective or shipped incorrectly, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear on your account, depending on your payment provider.

Exchanges

If you receive a defective or damaged product, please contact us within 14 days of delivery. We will work with you to arrange a replacement or refund when appropriate.

Contact Us

Questions regarding shipping, returns, or refunds can be directed to:

Natasha DeLuna
Info@NatashaDeLuna.com


Thank you!